Preorder products

For certain departments and ranges of products, we have now introduced the ability for you to secure your stock in advance of delivery into our warehouse.

We know that many of you want to be able to guarantee your access to products that aren't in our warehouse yet and this is the way to do it.

Whilst you've always been able to do this through our sales team, you can now do it yourself on this website.

How does it work?

You can Pre-order products that have the Pre-Order badge displayed on them - it looks like this

Pre-order products can only be ordered along with products from the same range. You can't mix pre-ordered products with products from other ranges. The £500 minimum order value for orders applies to pre-orders as usual.

Why do I have to order pre-order products separately?

We wanted to make Pre-ordering as simple as possible, so as not to cause confusion with mixed orders of different ranges of in-stock and Pre-ordered product. We've made it so that Pre-order products are ordered only with other products from the same range. This also helps us keep our prices at a competitive level for you.

What is Pre-order Pay Later?

We understand that although you might want to secure your stock a long time in advance of the season, you might not always want to pay for it at the time of ordering. For selected Pre-Order ranges we now offer "Pre-order Pay Later" - place your Pre-Order now and we'll only ask for payment closer to the shipping date. 

 

How do I create a Pre-order?

Simply navigate to the range of products that you are interested in Pre-ordering and look for the Pre-order badge. You can add as many Pre-order products as you wish to your basket but they must:

• All be from the same product range (e.g. All Valentine's).
• Have a total basket value of £500 minimum (i.e. our minimum order value of £500 applies to pre-orders too)

Simply checkout as normal and your Pre-ordered products will be sent when they arrive in stock.

I need help with Pre-ordering.

Please contact our Customer Service team and we'll be happy to help.