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Please take the time to carefully read the delivery information and timescales for your specific location. If you have any questions, please contact customer service on 01226 978098 or email customerservice@gem-imports.co.uk
- UK Mainland Deliveries | 3 – 5 Working Days
Free Delivery – Minimum Order Value £500 net +
- UK Offshore Islands & Scottish Highlands | 3 – 5 Working Days
Shipping cost is calculated at the checkout stage.
- Northern Ireland Deliveries | 3 – 5 Working Days Free Delivery – Order Value £2,000 net +
In order to fulfill orders to Northern Ireland we require your XI or trader scheme authorisation number. Once you have placed your order please send the required number to customerservice@gem-imports.co.uk.
*Please note, we cannot deliver your order without this, you can however arrange collection from us.
Shipping cost is calculated at the checkout stage for orders under £2000 net and above £500 net.
- Ireland | 3 – 5 Working Days
Shipping costs vary, dependant on the number of pallets and destination. Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk for a quote.
If you are arranging the collection of your order by your freight forwarder, no further action is required. If you wish us to deliver your order, you may place you order but you will need to contact our Customer Service team for a delivery quote and an additional amount will be payable. In either case, please supply your EORI or XI number.
Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk who will be happy to discuss up to date trading terms and processes.
- Channel Island Deliveries | 3 – 5 Working Days
Shipping cost is calculated at the checkout stage.
- European Deliveries | Tailored quote.
Shipping costs vary, dependant on the number of pallets and destination. Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk for a quote.
If you are arranging collection of your order by your freight forwarder, no further action is required.
Please contact Customer Service on 01226 395095 or email customerservice@gem-imports.co.uk who will be happy to discuss up to date trading terms and processes.
- Collection | Monday – Friday 9am – 3pm
Minimum Order Value £500 net +
Orders can be collected from our warehouse, free of charge.
Orders placed before 10pm, Monday to Friday, can be collected after two working days. Orders placed over the weekend can be collected the following Wednesday.
Collection must be specified at the basket page.
Collection Address; Gem Imports Ltd, 2 Athena Way, Hoyland, Barnsley, S74 0FQ
Accepting an Order
All orders are palletised, shrink wrapped and covered on top to ensure all goods are kept safe and secure during transit. Whilst every effort is made to deliver orders in immaculate condition, occasionally problems can occur in transit.
If there are any visible signs of damage to the exterior pallets or cartons, please contact customer service on 01226 978098 or email customerservice@gem-imports.co.uk immediately.
All goods are delivered on trucks that use rear tail lifts, therefore you will need to ensure your desired delivery address has sufficient access for the driver to safely and legally stop to unload the delivery.
The driver is not responsible for decanting pallets, therefore you will need to use your own personal equipment where possible, to accept and take goods into your premises.
Deliveries must be signed for by an adult aged 18 or over.
Failed Deliveries
If our courier attempts delivery, and no one is present to accept, the goods will be returned and held at a local delivering depot where they will await our instruction. On this occasion, please contact customer service on 01226 978098 or email customerservice@gem-imports.co.uk
Please ensure you have provided accurate delivery details prior to the delivery of your order.
Re-delivery charges apply.
For returns policy information, please visit our Returns Policy Page
For our full terms & conditions, please visit our Terms & Conditions Page
Contact Us
Gem Imports Ltd
2 Athena Way,
Hoyland, Barnsley
S74 0FQ
VAT
GB113484336000
UK Registered Company
07329987
Telephone
01226 395095
Email
customerservice@gem-imports.co.uk
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